Shipping policy
1. Shipping Within Pakistan
We currently offer delivery across Pakistan. Orders are shipped through our trusted courier partners to the address and contact information provided at checkout.
2. Order Processing
Orders are generally processed within 3–7 business days after confirmation. Once your order has been dispatched, you will receive your tracking information via SMS, WhatsApp, or email. Please ensure that your phone number and delivery address are accurate when placing your order.
3. Delivery Time
Estimated delivery time is:
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.
4. Shipping Charges
Shipping charges will be displayed at checkout before you complete your order. Any applicable additional delivery charges for remote or difficult-to-reach locations may be communicated to you before dispatch.
5. Cash on Delivery
We may offer Cash on Delivery (COD) for eligible locations within Pakistan. For COD orders, you may be contacted by our team or courier partner to confirm your order before dispatch. We reserve the right to cancel or restrict COD orders in cases of repeated refused deliveries, fraudulent orders, or suspicious activity.
6. Incorrect or Incomplete Address
Please carefully review your delivery information before placing your order. If an order cannot be delivered because of an incorrect, incomplete, or inaccurate address or contact information provided by the customer, any additional delivery or re-shipping charges may be the customer's responsibility.
7. Delayed or Missed Deliveries
Once an order has been handed over to the courier, delivery is managed by the courier company. While we will do our best to assist you in resolving delivery issues, Zamin is not responsible for delays caused by circumstances beyond our control, including weather conditions, public holidays, courier disruptions, incorrect customer information, or unsuccessful delivery attempts.
8. Receiving Your Order
Please inspect your package at the time of delivery. If the package appears visibly damaged or tampered with, please notify the courier immediately and contact us as soon as possible with photographs or videos of the package. For damaged products, please refer to our Return & Exchange Policy.
9. International Shipping
At this time, Zamin ships only within Pakistan. International shipping may be introduced in the future.
10. Contact Us
If you have any questions regarding your order or shipment, please contact us:
Zamin
Email: zamin.pk123@gmail.com
WhatsApp / Phone: 03264559780
Instagram: zamin.pakistan
We appreciate your patience and support as we grow. 🤍